About Us

Valoris is one of the largest Romanian companies on the contact center market and, on a national scale, among the top 10 companies in this industry.

We offer the entire range of contact center services, with dedicated communication channels (phone, e-mail, chat, SMS, fax): Telephone Surveys, Infoline, Customer Support, Order handling, Overflow, Live Chat Support, Services 24/7/365.

Proven Results

Call Center Outsourcing Company - Clients - Proven Results
Over 95% of our clients  trust us on a long term basis, working with us since the beginning of our activity in 2006 and choosing to constantly upgrade the range of services we offer. Because we always obtain good results for our clients.

Our team ? Great customer service ambassadors…

Call Center OutSourcing Company - The Team
The management team has a high level of experience in the entire range of the contact center services and coordinates over 300 result oriented young professionals. Over 100 agents are proficient in English, and half of them are fluent in a second international language.

Listen to voice samples

English

French

German

More voice samples – more languages

 

Take A Virtual Tour Of Our Call Center

 

Top Technologies
Call Center Company Technology
The proven competences, supported by the Cisco Contact Center latest generation technology integrated with Microsoft CRM and HP infrastructure, as well as the services based on proactivity and innovation, recommend Valoris as a trustworthy partner for companies that wish to develop a customer satisfaction oriented business. Data security and safety are guaranteed by centralized administration systems and advanced protection solutions.

High International Quality Standards

Call Center Company Certifications
We are committed to excellence in everything we do. Valoris is certified to the following international standards: ISO 9001, ISO 14001, SR OHSAS 18001 and SR EN 15838:2010 (customer contact center quality standard).

Valoris stands out on the contact center market because of:

•    Strong references
•    Excellent price-quality ratio
•    Services that allign to the international quality standards
•    Customized services for shared or dedicated workflows

The services offered by Valoris assure that the costs and the human resources are optimized, the operations are flexible and, therefore, guarantee the profit growth.

 

 

Proven Results

Over 95% of our clients trust us on a long term basis, working with us since the beginning of our activity in 2006 and choosing to constantly upgrade the range of services we offer. Because we always obtain good results for our clients.

People

A highly experienced management team coordinates over 300 result oriented young professionals. Over 100 agents are proficient in English, and half of them are fluent in a second international language. Listen to voice samples

Clients

Valoris offers outstanding call center services to businesses of all sizes.

Worldwide Experience

We work with customers from all over the world, offering them the best support according to their needs, specific time schedule and spoken language.

Top Technologies

The communication solution is offered by CISCO, CRM and database provided by Microsoft and two call-logging solutions which ensure redundancy.

Certifications

We are committed to excellence in everything we do. Valoris is certified to the following international standards: ISO 9001, ISO 14001, SR OHSAS 18001 and SR EN 15838:2010 (customer contact center quality standard).